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Site Services Account Manager
Cork
About SimoTech
SimoTech provides manufacturing automation and IT systems engineering, project management and validation services. We partner with life sciences companies to design, build, operate and optimise critical process automation systems that deliver fast track project delivery, operational efficiency, improve manufacturing agility and achieve regulatory compliance.
Why SimoTech
What is it like to work at SimoTech? With a strong collaborative teamwork culture based on respect, trust and excellence, we play a critical partnering role to our clients’ life-changing supply of products to patients. In return, there is excellent salary, career progression, educational support and much more.
Site Services Account Manager
SimoTech is seeking a Site Services Account Manager to support business growth of our site-based resources. In this role, you will act as the primary liaison between SimoTech and our clients, ensuring service excellence, and driving business growth. You will also act as the face of the company for site-based resources, building fantastic working relations while also supporting any challenges as they arise.
This is an exciting opportunity to join a dynamic and growing business, where you will play a vital role in delivering world-class global projects for our clients. Your efforts will directly contribute to accelerating the availability of life-enhancing medicines, improving health outcomes worldwide
Key Responsibilites
- Serve as the primary point of contact for assigned accounts, fostering long-term relationships.
- Understand client needs, challenges, and business objectives to offer tailored solutions.
- Conduct regular client meetings and business reviews to proactively address client concerns and resolve issues.
- Develop proposals, negotiate contracts, pricing structures, and service agreements with clients.
- Identify opportunities to expand service offerings within existing accounts.
- Collaborate with Business Development, Engineering and Managed Services Business Units to deliver solutions.
- Represent SimoTech at industry events, conferences, and networking opportunities.
- Partner with the Talent Acquisition team to specify role requirements and to support with sourcing strategies.
- Conduct technical interviews to assess the skills and expertise of potential candidates.
- Conduct performance reviews and rate/salary reviews for Site Services personnel.
- Track account performance, revenue, and profitability.
- Represent SimoTech to the highest possible level at all times, adhering to our core principles of Trust, Excellence and Respect.
- Maintain accurate records of client interactions and activity within the CRM system.
Qualifications
- Bachelor’s degree in Business, Science, Engineering, and or a combination of experience.
- Minimum 5+ years in account management, in the life sciences sector, preferably in engineering or IT/OT services.
- Understanding of GMP, compliance, automation systems (DCS, SCADA, MES), IT infrastructure, system integration and digital transformation in regulated industries.
- Strong ability to engage with engineering, operations, and procurement teams in Pharmaceutical and Biotech companies.
- Ability to work independently while collaborating with technical and leadership teams.
- Excellent communications skills, both written and spoken
- Willingness to travel within Ireland.
What SimoTech Can Offer
- Competitive renumeration and benefits package including Health insurance and pension contributions
- Career growth opportunities in a fast-growing international company
- Gain exposure to cutting-edge digital technologies that enhance pharmaceutical manufacturing, ensuring the delivery of high-quality, life-saving medicines to patients efficiently and safely. Flexible working arrangements (Hybrid/Remote)
- Professional development support.