Laboratory Systems IT Support Engineer

SimoTech requires a Laboratory Systems IT Support Engineer for a large scale biopharmaceutical project in Dublin. Candidates must have at least 5 years’ experience providing hands-on IT systems support in the biotechnology or pharmaceutical industries.

Main Responsibilities
  • The support and maintenance of all IT aspects of Laboratory computer systems, applications and servers.
  • Respond to IT issues and troubleshoot IT issues associated with instrument servers/workstations/networks.
  • Perform hardware and software changes and upgrades as needed in conjunction with the validation team.
  • Perform ongoing IT maintenance such as system monitoring, alarm/event analysis, user setup, security policy updates, periodic reviews, software back-up and restore.
  • Ensure that all IT aspects of Lab systems are kept in a compliant state, and that all maintenance and system enhancement activities are carried out in a compliant manner in accordance with company policies and SOP’s.
  • Document all incidents, support issues and changes using the services management and change management tools.
  • Work with the IT Lead Engineer and Users to support enhancement requirements.
  • Develop/Modify/Update SOPs/Work Instructions and Business Process and data flows for each system, and its interfaces.
  • Collaborate with vendors to resolve technical problems as required.
  • Support Qualification and Validation activities.
Qualifications & Experience
  • Bachelors or Masters Degree in Engineering, Information Systems, Computer Science.
  • At least 5 years’ experience providing hands-on IT systems support in the biotechnology or pharmaceutical industries.
  • Strong communication skills.
  • Experience of working with Windows Server 2003/2008/2012, Windows XP, Active Directory, Firewall setup, Anti-Virus, TCP/IP, DNS, DHCP.
  • Working knowledge of LAN/WAN infrastructure, networking protocols, Switch Configuration.
  • Proven success working well in a team environment.
  • Ability to work independently with minimum direct supervision.
  • Experience with designing information interfaces, data conversion, and network and infrastructure fundamentals.
  • Experience of Pharmaceutical Industry Regulations cGMP/cGLP, 21 CFR 11 and EU Annex 11 compliance requirements.
Contact us to discuss this opportunity.
Only Candidates eligible for work permits for Ireland/EU can be considered for this role.