IT Applications Support Engineer

SimoTech requires a IT Applications Support Engineer for a large-scale biopharmaceutical project in Dublin. Candidates must have at least 3-5 years’ experience providing IT systems/application support in a highly regulated manufacturing industry preferably within the biotechnology or pharmaceutical industries.

Role & Responsibilities
  • Report to the IT Applications Technical Lead.
  • Actively participate in the creation of project deliverables such as design documents, configuration build, and installation and validation activities as required by the IT Applications Technical Lead.
  • Assures all project work is completed in compliance with all Regulatory requirements including, Quality (cGLP/GMP’s), EHS, Global Engineering, design & construction directives, requirements & procedures, as well as all Local/Federal Regulatory requirements.
  • Supports the IATL on schedules and budget development and control.
  • Assist with the patching process.
  • Responsible to ensure technical delivery of applications to meet business objectives.
  • Act as Technical Support Specialist/Engineer for Enterprise/Business Applications/Systems.
  • Responsible for regular communication between A&IT & multi-functional team stakeholders.
  • Gathers input and coordinates with project team, Site or Global representatives to develop requirements.
  • Participate in the turnover process to ensure compliance.
  • Contribute to a high-performance culture by recognising and resolving issues as they arise.
  • Work with all departments and with all levels of the organisation, and with contract vendors engaged in design and construction.
  • Works closely with the corporate Applications/Systems teams, responsible for enterprise Application/system/platforms.
  • Bachelors or Master’s Degree in Engineering/Information Systems/Computer Science or Life Science.
  • 3-5 years’ experience providing IT systems/application support in a highly regulated manufacturing industry within the biotechnology or pharmaceutical industries.
  • Ensuring compliance with practices, policies, procedures, legal requirements and goals of project sponsors and approved methodologies, develop supporting documentation and monitor budget tracking/ timeliness/ scheduled resources.
  • Experience with few or all the following systems is Essential: SAP, Syncade, Trackwise, Enablon, Kronos, Maximo, Vault, CCure, corporate business applications, non-Laboratory-specific systems.
  • Experience of the following: Windows Server 2008, 2012, 2016 Windows Win 7 and 10, MS Active Directory, DNS, DHCP, DFS, MS Office 2010/2013, Office 365, Skype for Business MS SharePoint 2010/2013, LAN/WAN/VPN.
  • Experience with designing information interfaces, data conversion, and network and infrastructure fundamentals.
  • Good knowledge of databases, reporting and analytic systems.
  • Ability to anticipate, evaluate and resolve multiple, simultaneous project issues, delays and problems by utilising technical, project management, and business expertise.
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